Policy for the General Public (DIYers)The General Public is welcome to purchase from our site under the guidelines set forth:- No returns will be accepted on General Public purchases. On orders over $35, you will receive a courtesy call after you complete your order from our experienced TV tech to ensure that the part your purchased is the right fit for your TV. Your order will not be shipped until this phone conversation has taken place.If after this conversation, you and our technician determines that the part your ordered will not fix your TV, we will cancel the order and will process a refund. We will keep a 3% to cover the fee that credit card processors take from us. - Exchanges for the same item will be permitted- Exchanges for a different item wherein the buyer pays the difference, if applicable, will be permitted. Return shipping cost will be the buyer's responsibility. - All shipping costs to and from the buyer are non-refundable Returns Policy for Certified TV Repair Centers: - We will not accept returns on small electronic components like: EEPROM IC, LED Strips or Backlights, Capacitors, Fuses, Mosfet, Repair Kits, Diodes, etc. - If item you received is the correct one and fixes your tv problem, great ! We stand behind our product. Some items come with 30, 90 or more days of warranty. This is specified on the Warranty Information section for each item- If your TV part fails within its allotted warranty, please email us (sales@silvershoptvparts.com) with the following information:
- Order number
- Original part number
- Description of defect/symptom
Return Address
Return address will be provided with RMA number.
Shipping We can ship to any address in the United States and Puerto Rico only.
- All orders will be shipped after we speak to you over the phone and confirmed that you are ordering the right part.
- At this time we are shipping via USPS
- Delivery date will be up to carrier.
- Tracking number will be attached to your SilverShopTvParts account same day of purchase or will be sent out to you via e-mail when available.
- Although we don't offer a signature-required option, this is at the discretion of the delivery driver
Package arrives damaged
If a package arrives damaged, do not open it. As per USPS, you must present damaged article, mailing container, wrapping, packaging, to a Post Office for inspection. We will provide an exchange only if package has not been opened and with a note from USPS confirming DOA.